Customer Terms of Use

1. Who we are

Camel Global Ltd ("Camel", "we", "us") is registered in England & Wales (company number XXXXXXXX), registered address 123 Placeholder Street, London, EC1A 1BB, United Kingdom.

2. What Camel Global actually is

This is important, so we want to be upfront about it: Camel Global is a platform intermediary, not a car hire company.

When you accept a bid and confirm a booking, you are entering into a car hire contract directly with the partner (the car hire company). Camel Global facilitates that transaction — we connect you with available partners, process the booking, and manage the job from request to completion — but the rental agreement is between you and the partner.

This means the partner is responsible for the condition of the vehicle, the insurance, and the fulfilment of your hire. Camel Global is responsible for the platform and the booking process described in these terms.

3. Creating an account

You need to create an account to make a booking. You must provide accurate information and keep your login details secure. You're responsible for any activity on your account.

You must be 18 or over to create an account. By registering you confirm this.

4. Making a booking

When you submit a request, it's sent to verified partners within 30km of your pickup location. Partners may or may not place a bid — we can't guarantee that any specific partner or number of partners will respond.

When you accept a bid, your booking is confirmed. At that point, a contract is formed between you and the partner for the hire of that vehicle on the agreed terms. Camel Global is not a party to that contract.

You'll receive a confirmation by email. Please check the details carefully and contact us immediately if anything looks wrong.

5. Fuel charges

Fuel is recorded by the driver at delivery and again at collection. You are charged only for the fuel you have used during your hire, rounded to the nearest quarter tank. The partner sets the fuel rate, which is shown clearly before you accept a bid.

Both you and the driver independently confirm the fuel level at each stage. If you disagree with a recorded reading, contact us within 48 hours of collection.

6. Payments

The hire price shown in the bid is the price you pay (plus any fuel charge calculated at the end of the hire). All prices shown include any applicable taxes unless otherwise stated.

Payments are processed securely. Camel Global collects payment on behalf of the partner. Your payment to Camel Global satisfies your obligation to pay the partner.

7. Cancellations

Cancellation terms vary by partner and are shown at the time of booking. Camel Global will apply those terms when processing any cancellation or refund request.

To cancel a booking, use the platform or use our contact form.

8. Insurance and your responsibilities

Every vehicle delivered through Camel Global is covered by insurance arranged by the partner. Insurance documents are confirmed on handover — you'll be asked to confirm receipt on the platform before driving away.

You are responsible for driving the vehicle legally — with a valid licence, within the terms of the insurance, and in accordance with local road laws. Any damage, fines, or liabilities incurred during the hire are your responsibility unless caused by a fault with the vehicle.

Camel Global does not provide insurance and is not liable for incidents arising during the hire period.

9. Our liability

Camel Global is a platform intermediary. We are responsible for:

• Operating the platform and booking system
• Verifying that partners have completed our onboarding process
• Processing your payment correctly
• Communicating booking details accurately

We are not responsible for:

• The condition or suitability of the vehicle provided by the partner
• A partner failing to deliver or collect as agreed
• Incidents, accidents, damage, or loss during the hire period
• Delays caused by circumstances outside our control

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be excluded by law.

10. Reviews

After a booking completes, you may be invited to leave a review of the partner. Reviews must be honest and based on your actual experience. We reserve the right to remove reviews that are abusive, false, or in breach of these terms.

11. Your account and data

You can delete your account at any time from your settings page. We'll remove your login access immediately. Booking and financial records are retained as required by law. See our Privacy Policy for full details.

12. Changes to these terms

We may update these terms from time to time. The version in force when you made your booking applies to that booking. For future bookings, the current version applies. We'll notify you of significant changes by email.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

Questions or complaints? Use our contact form.